RKM Engineering Support
RKM has an experienced engineering team with extensive knowledge of the materials handling industry, ready to tailor an engineered solution to suit your needs. Whether it be a specific type of roller issue, a manual handling safety concern or poor access to an elevated gantry or heavy-duty application, we have the team, the commitment and the focus to deliver your ideal solution.
Product Design Checks and Analysis
From our in-house custom-built design program to our world class testing laboratory and the use of 3rd party independent testing from TUNRA Bulk Solids, RKM can calculate, test and confirm designs before engaging in site trials to provide a complete product analysis.
Technical Product Training and Awareness
RKM can provide product training to your staff members to ensure a basic understanding of the supplied product range is achieved. This includes issues such as correctly identifying products, key dimensions and dimensional checks, and identifying and recording failure modes.
Technical On-Site Support
RKM will provide technical engineering support for any on-site troubleshooting or product-related concerns. Whether it be a tracking issue or a heavily loaded application, we have the team and expertise to support you.
Product Drawings
RKM’s dedicated drafting team can create custom drawings for client approval. We also have an extensive database of template drawings available for client mark-up and communications.
In-house Testing Laboratory
Our world class testing laboratory allows our products to be put through rigorous testing before commencing site trials, while our R&D program utilises our lab to confirm design development before progressing the design further.
Troubleshooting and Product Improvements
Following on from our technical site support, RKM provides remote troubleshooting via phone, email or diagrammatic solutions. This include product improvement suggestions to reduce the likelihood of the issue occurring again.